Order & Return Policy

Last updated: February 1st, 2026

Thank you for shopping with Just Us Chix!
Please review our order and return policy below.

1. Placing an Order

• Orders can be placed 24/7 through our website.
• Once your order is placed, you will receive a confirmation email.
• Please ensure your shipping address and contact details are correct before confirming your order.

2. Order Processing

• All orders are processed within 2 – 3 business days.
• Expedited orders are processed in 2 business days.
• Orders are not shipped or delivered on weekends or holidays.
• You will receive tracking information once your order has been dispatched.

3. Delivery Timeline

• All orders will be delivered within 6 business days after dispatch..
• We currently do not offer international shipping.
  (Delivery time may vary depending on the shipping location.)

4. Return Policy

• We accept returns within 4 days of delivery.
• To be eligible for a return:
• The item must be unused, in original condition, and in its original packaging.
• Proof of purchase or receipt is required.
• Items that cannot be returned:
• Sale items
• Personalized/custom products
• Perishable goods

5. Return Process

• Email us at info@justuschix.com with your order number and reason for return.
• We will respond with return instructions and a return address.
• Once we receive and inspect the product, we will notify you about the approval or rejection of your refund.

6. Refunds

• If your return is approved, we will send the refund to your original payment method within 4 business days.
• Shipping charges are non-refundable.

7. Exchange

• Exchanges are only offered if the product is defective or damaged.
• To request an exchange, please email us with clear photos of the product and your order number.

If you have any questions regarding your order or return, feel free to contact us at info@justuschix.com.